Frequently Asked
Questions
Find answers to all of your questions about banking with us, including credit cards, insurance, loans
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Check the list below to see if we have your answer. If you don’t see your question, send us a note at contact us.
E-banking help
Accessing e-banking
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Activity
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Accounts
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Financial abuse support
Types of financial abuse
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Additional assistance
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Financial abuse enquiry form
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Regular payments
What is a direct debit?
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What is a recurring payment?
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How do I cancel a recurring payment on my debit or credit card?
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What happens to my recurring payments when I get a new card?
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On which accounts can I set up regular payments?
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Automatic Billing Updater
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